Case Studies

  • Developing contact centre service and sales The Challenge: Experian is the leading global information services company, providing data and analytical …read more

  • Developing sales through WOW service The Challenge: To develop a training solution that would enhance customer service and also increase …read more

  • Developing sales through outstanding customer service at Lloyds TSB The Challenge: The business banking division of Lloyds TSB were looking …read more

  • Developing the customer contact experience at the Financial Times The Challenge: The management team recognised the need to improve customer …read more

  • Developing global contact centre sales and customer service The Challenge: In what is an exceptionally competitive market place Premier Farnell …read more

  • Developing call handling and customer service in the communications centre The Challenge: Gwent Police recognised a need to improve the …read more

  • The Challenge: Dyfed Powys Police recognised a need to improve the service experience being offered to the local community, specifically …read more