Category Archive: complaints

  1. Monday, 27th February, 2017
    Settling for Peanuts

    The other day I earwigged a customer complaining to her friend after their experience at Gatwick security. “He was ignorant”, …read more

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  2. Monday, 12th December, 2016
    Empathy as a Motivation

      Empathy is rarely seen as a motivation and yet it’s at its most effective when held that way – …read more

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  3. Monday, 14th November, 2016
    Embodied Leadership – Trump or Clinton?

    What do you stand for as a leader? How do you communicate this? Most leadership development looks to answer these …read more

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  4. Monday, 31st October, 2016
    Create Healthy Conflict in Your Team or Organisation

      Most organisations suffer from conflict, as we humans seem to do in our daily lives. Find out the very …read more

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  5. Monday, 17th October, 2016
    5 Tips to Create Psychological Flexibility (for you and your team)

    Find out about Psychological Flexibility. Why its so essential and how to cultivate it in yourself and others!

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  6. Monday, 22nd February, 2016
    No Awkward Delegates – Just Inflexible Facilitators

    Top tips to handle the most challenging delegates. From an experienced facilitator with 22 years experience in behavioural and communication skills.

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  7. Monday, 25th January, 2016
    People Repeat Until They FEEL Heard

    How to stop conversations going around in circles by understanding some useful psychology.

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  8. Monday, 11th January, 2016
    Am I Booking dot Wrong?

    How customer service language destroys a brand

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