Category Archive: leadership

  1. Monday, 3rd April, 2017
    What creates a high performing team? Google Research

    Google is a data-loving organisation and so they went out to prove, (through robust, evidence based research) what makes a …read more

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  2. Monday, 13th March, 2017
    Coaching – Where managers fear to tread (Part 1)

      Coaching improves bottom line performance between 8-24%* and yet it’s startling how many organisations are either not coaching or …read more

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  3. Monday, 27th February, 2017
    Settling for Peanuts

    The other day I earwigged a customer complaining to her friend after their experience at Gatwick security. “He was ignorant”, …read more

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  4. Monday, 13th February, 2017
    The Power of Language – Improving NPS by 35 points

      How often are your customer experience teams consciously choosing the most influential language and behaviours? Or do they sometimes …read more

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  5. Monday, 23rd January, 2017
    5 Reasons Why Policing Will Deteriorate Under Trump

    Reading between the lines of Trumps latest pledge to, ‘Stand up for our law enforcement communities’, I can’t help but …read more

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  6. Monday, 9th January, 2017
    Why we mismanage change and what to do about it?

      At one level we all know change is constant so you’d expect us all to be well equipped by …read more

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  7. Monday, 12th December, 2016
    Empathy as a Motivation

      Empathy is rarely seen as a motivation and yet it’s at its most effective when held that way – …read more

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  8. Monday, 28th November, 2016
    Values – What do you stand for? How should they motivate?

          In a recent discussion, someone shared the sum of their business values; making money and profit. I …read more

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