Category Archive: Performance Improvement

  1. What creates a high performing team? Google Research

    Google is a data-loving organisation and so they went out to prove, (through robust, evidence based research) what makes a …read more

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  2. Coaching – Where managers fear to tread (Part 1)

      Coaching improves bottom line performance between 8-24%* and yet it’s startling how many organisations are either not coaching or …read more

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  3. Settling for Peanuts

    The other day I earwigged a customer complaining to her friend after their experience at Gatwick security. “He was ignorant”, …read more

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  4. The Power of Language – Improving NPS by 35 points

      How often are your customer experience teams consciously choosing the most influential language and behaviours? Or do they sometimes …read more

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  5. 5 Reasons Why Policing Will Deteriorate Under Trump

    Reading between the lines of Trumps latest pledge to, ‘Stand up for our law enforcement communities’, I can’t help but …read more

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  6. Why we mismanage change and what to do about it?

      At one level we all know change is constant so you’d expect us all to be well equipped by …read more

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  7. Empathy as a Motivation

      Empathy is rarely seen as a motivation and yet it’s at its most effective when held that way – …read more

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  8. Values – What do you stand for? How should they motivate?

          In a recent discussion, someone shared the sum of their business values; making money and profit. I …read more

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