Category Archive: Performance measurement

  1. Monday, 3rd April, 2017
    What creates a high performing team? Google Research

    Google is a data-loving organisation and so they went out to prove, (through robust, evidence based research) what makes a …read more

    Read More
  2. Monday, 13th March, 2017
    Coaching – Where managers fear to tread (Part 1)

      Coaching improves bottom line performance between 8-24%* and yet it’s startling how many organisations are either not coaching or …read more

    Read More
  3. Monday, 27th February, 2017
    Settling for Peanuts

    The other day I earwigged a customer complaining to her friend after their experience at Gatwick security. “He was ignorant”, …read more

    Read More
  4. Monday, 13th February, 2017
    The Power of Language – Improving NPS by 35 points

      How often are your customer experience teams consciously choosing the most influential language and behaviours? Or do they sometimes …read more

    Read More

Sign up to our blog

We'll deliver our latest blog posts straight to your inbox every other Monday, and you'll also get our 15 Essential Ingredients for Success PDF download.

cover of 15 Essential Ingredients for Success cover

* = required field

Categories

Popular Posts

Follow us on LinkedIn