Category Archive: policing

  1. Settling for Peanuts

    The other day I earwigged a customer complaining to her friend after their experience at Gatwick security. “He was ignorant”, …read more

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  2. The Power of Language – Improving NPS by 35 points

      How often are your customer experience teams consciously choosing the most influential language and behaviours? Or do they sometimes …read more

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  3. 5 Reasons Why Policing Will Deteriorate Under Trump

    Reading between the lines of Trumps latest pledge to, ‘Stand up for our law enforcement communities’, I can’t help but …read more

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  4. Empathy as a Motivation

      Empathy is rarely seen as a motivation and yet it’s at its most effective when held that way – …read more

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  5. Embodied Leadership – Trump or Clinton?

    What do you stand for as a leader? How do you communicate this? Most leadership development looks to answer these …read more

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  6. Create Healthy Conflict in Your Team or Organisation

      Most organisations suffer from conflict, as we humans seem to do in our daily lives. Find out the very …read more

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  7. 5 Tips to Create Psychological Flexibility (for you and your team)

    Find out about Psychological Flexibility. Why its so essential and how to cultivate it in yourself and others!

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  8. The Power of Empathic Leadership

    Why do so many leaders favour emotional disregard instead of the power of Empathic Leadership? Especially when this trait proves to be so counter productive in terms of performance, motivation, morale and engagement.

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