Category Archive: sales

  1. What creates a high performing team? Google Research

    Google is a data-loving organisation and so they went out to prove, (through robust, evidence based research) what makes a …read more

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  2. Coaching – Where managers fear to tread (Part 1)

      Coaching improves bottom line performance between 8-24%* and yet it’s startling how many organisations are either not coaching or …read more

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  3. Settling for Peanuts

    The other day I earwigged a customer complaining to her friend after their experience at Gatwick security. “He was ignorant”, …read more

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  4. The Power of Language – Improving NPS by 35 points

      How often are your customer experience teams consciously choosing the most influential language and behaviours? Or do they sometimes …read more

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  5. Empathy as a Motivation

      Empathy is rarely seen as a motivation and yet it’s at its most effective when held that way – …read more

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  6. Embodied Leadership – Trump or Clinton?

    What do you stand for as a leader? How do you communicate this? Most leadership development looks to answer these …read more

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  7. Create Healthy Conflict in Your Team or Organisation

      Most organisations suffer from conflict, as we humans seem to do in our daily lives. Find out the very …read more

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  8. How to Get Your Customer Experience Staff to Sell

    Everyone Can Sell – Even if they don’t consider themselves a sales person. Here’s how.

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