Category Archive: sales

  1. Monday, 3rd April, 2017
    What creates a high performing team? Google Research

    Google is a data-loving organisation and so they went out to prove, (through robust, evidence based research) what makes a …read more

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  2. Monday, 13th March, 2017
    Coaching – Where managers fear to tread (Part 1)

      Coaching improves bottom line performance between 8-24%* and yet it’s startling how many organisations are either not coaching or …read more

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  3. Monday, 27th February, 2017
    Settling for Peanuts

    The other day I earwigged a customer complaining to her friend after their experience at Gatwick security. “He was ignorant”, …read more

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  4. Monday, 13th February, 2017
    The Power of Language – Improving NPS by 35 points

      How often are your customer experience teams consciously choosing the most influential language and behaviours? Or do they sometimes …read more

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  5. Monday, 12th December, 2016
    Empathy as a Motivation

      Empathy is rarely seen as a motivation and yet it’s at its most effective when held that way – …read more

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  6. Monday, 14th November, 2016
    Embodied Leadership – Trump or Clinton?

    What do you stand for as a leader? How do you communicate this? Most leadership development looks to answer these …read more

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  7. Monday, 31st October, 2016
    Create Healthy Conflict in Your Team or Organisation

      Most organisations suffer from conflict, as we humans seem to do in our daily lives. Find out the very …read more

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  8. Monday, 1st August, 2016
    How to Get Your Customer Experience Staff to Sell

    Everyone Can Sell – Even if they don’t consider themselves a sales person. Here’s how.

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