Category Archive: uncategorized

  1. Monday, 2nd October, 2017
    ‘Communication, empathy and customer service in policing, so much more than politeness training’

    Over the last few days there has been considerable media interest and reaction to the decision by Greater Manchester Police …read more

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  2. Monday, 12th December, 2016
    Empathy as a Motivation

      Empathy is rarely seen as a motivation and yet it’s at its most effective when held that way – …read more

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  3. Monday, 17th October, 2016
    5 Tips to Create Psychological Flexibility (for you and your team)

    Find out about Psychological Flexibility. Why its so essential and how to cultivate it in yourself and others!

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  4. Monday, 1st August, 2016
    How to Get Your Customer Experience Staff to Sell

    Everyone Can Sell – Even if they don’t consider themselves a sales person. Here’s how.

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  5. Monday, 4th July, 2016
    Get the Best From Your Talent (Part 2) Result At Vodafone

    The winning ingredients of successful talent development in Vodafone

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  6. Sunday, 8th February, 2015
    UK Service – Out Done by Asia?

    Have my recent travels in Asia placed UK customer experience is poor light? Are we leading the way or fooling …read more

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  7. Sunday, 2nd November, 2014
    Trainers With Disengaging Rules

    Visiting the south USA recently I was struck by this poster The Rules (Best said in a southern US accent) …read more

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  8. Monday, 20th October, 2014
    The BIG Fat I Don’t Know Customer Experience

        It’s amazing how staff react when they don’t know the answer to a small but important customer question. …read more

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