‘Communication, empathy and customer service in policing, so much more than politeness training’

Over the last few days there has been considerable media interest and reaction to the decision by Greater Manchester Police to invest in communication and customer service training for its 6,500 police officers and public facing employees. I must confess that i have a personal interest here as the MD of the company who partnered with GMP to design and deliver this programme.

I am going to talk about this much more in my next blog about service and policing.  Today though i want to concentrate on the one thing tha seems to have

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