Policing Timeline

For over 15 years, Police forces throughout the UK have turned to Future Vision
to help improve their customer experience within their communities.

Check out the timeline below to see how we’ve helped various forces and how we could help you.

2014 – present | British transport Police

2014 – present | British transport Police

We developed bespoke communication and customer service training for sergeants and inspectors, before developing a trainer training programme for a…

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2014 – present | Bedfordshire Police

2014 – present | Bedfordshire Police

We developed bespoke learning programme to improve victim satisfaction force wide, including work with leaders, trainers and front line police…

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2014 | Police Service of Northern Ireland

2014 | Police Service of Northern Ireland

We developed bespoke pilot programmes for leaders and frontline teams as a part of a drive to increase awareness of…

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2012 | Northamptonshire Police

2012 | Northamptonshire Police

We ran a master class on customer experience and improving quality of interaction for key stakeholders across the force.

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2011 – 2015 | Greater Manchester Police

2011 – 2015 | Greater Manchester Police

Details to follow. Read our Greater Manchester Police Case Study.

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2011 | West Midlands Police

2011 | West Midlands Police

We developed and licensed bespoke learning programmes for the contact centre, supervisory teams, supported by trainer training in preparation of…

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2010 – 2012 | Dyfed Powys

2010 – 2012 | Dyfed Powys

Details to follow. Read our Dyfed Powys Case Study.

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2010 | North Yorkshire Police

2010 | North Yorkshire Police

We delivered 4 seminars to over 100 key leaders and police officers at a time on customer experience, empathy and…

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2009 – present | Sussex Police

2009 – present | Sussex Police

We delivered training in call handling, customer service, team development, coaching and feedback for the Police Communications centre and two…

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2007 – 2014 | Gwent Police

2007 – 2014 | Gwent Police

We ran call handling and customer service training for the force communications centre, and station staff, leading to improved customer…

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2006 – 2009 | Surrey Police

2006 – 2009 | Surrey Police

We ran call handling and complaint management programmes and force wide customer service training, leading to a number of improvements…

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2007 – 2009 | Thames Valley Police

2007 – 2009 | Thames Valley Police

We developed a bespoke call handling programme for the force communications centre and control rooms, supported by coaching for supervisors,…

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2006 – 2011 | City of London Police

2006 – 2011 | City of London Police

We delivered various projects in their casualty bureau and control rooms aimed at improving service quality.

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2006 | South Yorkshire Police

2006 | South Yorkshire Police

We delivered a training master class for a group of supervisors, trainers and operational managers.

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2006 | Kent Police

2006 | Kent Police

We developed a training master class for a group of key stakeholders and practitioners in the Kent Police contact centre.

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2004 – 2006 | Humberside Police

2004 – 2006 | Humberside Police

We developed a bespoke call handling and customer service programme for the force contact centre and control room teams, including…

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2000 | Lincolnshire Police

2000 | Lincolnshire Police

We developed a bespoke call handling and customer service programme for 200 call handlers, dispatchers and supervisors in the newly…

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Did you find anything interesting on this page?

We’d love to answer any questions you have, learn what challenges your force is facing and how we could help.
Contact us to start the conversation.