Check out the timeline below to see how we’ve helped various forces and how we could help you.
We developed bespoke communication and customer service training for sergeants and inspectors, before developing a trainer training programme for a…Read more
We developed bespoke learning programme to improve victim satisfaction force wide, including work with leaders, trainers and front line police…Read more
We developed bespoke pilot programmes for leaders and frontline teams as a part of a drive to increase awareness of…Read more
We ran a master class on customer experience and improving quality of interaction for key stakeholders across the force.Read more
Details to follow. Read our Greater Manchester Police Case Study.Read more
We developed and licensed bespoke learning programmes for the contact centre, supervisory teams, supported by trainer training in preparation of…Read more
Details to follow. Read our Dyfed Powys Case Study.Read more
We delivered 4 seminars to over 100 key leaders and police officers at a time on customer experience, empathy and…Read more
We delivered training in call handling, customer service, team development, coaching and feedback for the Police Communications centre and two…Read more
We ran call handling and customer service training for the force communications centre, and station staff, leading to improved customer…Read more
We ran call handling and complaint management programmes and force wide customer service training, leading to a number of improvements…Read more
We developed a bespoke call handling programme for the force communications centre and control rooms, supported by coaching for supervisors,…Read more
We delivered various projects in their casualty bureau and control rooms aimed at improving service quality.Read more
We delivered a training master class for a group of supervisors, trainers and operational managers.Read more
We developed a training master class for a group of key stakeholders and practitioners in the Kent Police contact centre.Read more
We developed a bespoke call handling and customer service programme for the force contact centre and control room teams, including…Read more
We developed a bespoke call handling and customer service programme for 200 call handlers, dispatchers and supervisors in the newly…Read more
We’d love to answer any questions you have, learn what challenges your force is facing and how we could help.
Contact us to start the conversation.