For over 15 years, Police forces throughout the UK have turned to Future Vision
to help improve their customer experience within their communities.

Check out the timeline below to see how we’ve helped various forces and how we could help you.

2014 – present | British transport Police

2014 – present | British transport Police

We developed bespoke communication and customer service training for sergeants and inspectors, before developing a trainer training programme for a force wide roll out to reduce calls for service and improve passenger confidence as part of a world leading project and the introduction of hot spot policing.

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2014 – present | Bedfordshire Police

2014 – present | Bedfordshire Police

We developed bespoke learning programme to improve victim satisfaction force wide, including work with leaders, trainers and front line police officers.

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2014 | Police Service of Northern Ireland

2014 | Police Service of Northern Ireland

We developed bespoke pilot programmes for leaders and frontline teams as a part of a drive to increase awareness of customer service and advanced communication.

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2012 | Northamptonshire Police

2012 | Northamptonshire Police

We ran a master class on customer experience and improving quality of interaction for key stakeholders across the force.

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2011 – 2015 | Greater Manchester Police

2011 – 2015 | Greater Manchester Police

Details to follow. Read our Greater Manchester Police Case Study.

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2011 | West Midlands Police

2011 | West Midlands Police

We developed and licensed bespoke learning programmes for the contact centre, supervisory teams, supported by trainer training in preparation of a force wide roll out.

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2010 – 2012 | Dyfed Powys

2010 – 2012 | Dyfed Powys

Details to follow. Read our Dyfed Powys Case Study.

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2010 | North Yorkshire Police

2010 | North Yorkshire Police

We delivered 4 seminars to over 100 key leaders and police officers at a time on customer experience, empathy and communication to aid consistency and understanding of customer experience in a policing context.

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2009 – present | Sussex Police

2009 – present | Sussex Police

We delivered training in call handling, customer service, team development, coaching and feedback for the Police Communications centre and two regional control rooms.

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2007 – 2014 | Gwent Police

2007 – 2014 | Gwent Police

We ran call handling and customer service training for the force communications centre, and station staff, leading to improved customer satisfaction and reductions in complaints and repeat contacts. Read our Gwent Police Case Study.

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2006 – 2009 | Surrey Police

2006 – 2009 | Surrey Police

We ran call handling and complaint management programmes and force wide customer service training, leading to a number of improvements in victim satisfaction, public confidence and operational performance.

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2007 – 2009 | Thames Valley Police

2007 – 2009 | Thames Valley Police

We developed a bespoke call handling programme for the force communications centre and control rooms, supported by coaching for supervisors, leading to significant improvements across a number of KPIs.

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2006 – 2011 | City of London Police

2006 – 2011 | City of London Police

We delivered various projects in their casualty bureau and control rooms aimed at improving service quality.

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2006 | South Yorkshire Police

2006 | South Yorkshire Police

We delivered a training master class for a group of supervisors, trainers and operational managers.

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2006 | Kent Police

2006 | Kent Police

We developed a training master class for a group of key stakeholders and practitioners in the Kent Police contact centre.

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2004 – 2006 | Humberside Police

2004 – 2006 | Humberside Police

We developed a bespoke call handling and customer service programme for the force contact centre and control room teams, including supervisors and operational management, reduced escalations and improved service quality.

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2000 | Lincolnshire Police

2000 | Lincolnshire Police

We developed a bespoke call handling and customer service programme for 200 call handlers, dispatchers and supervisors in the newly centralised communications centre, improving customer service and reducing complaints by 150%.

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Did you find anything interesting on this page?

We’d love to answer any questions you have, learn what challenges your force is facing and how we could help.
Contact us to start the conversation.

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