Customer Experience training

By 2020, customer experience will overtake price and product as the key brand differentiator
Source: Customers 2020 report

Changing Times

Having been involved in the customer service world over 25 years we have seen first hand how this industry has and continues to evolve.

The latest 2019 UKCSI from the Institute of Customer Service  stands at 77.7, down 0.4 points from January 2018.

The holy grail of Customer Experience

The secret of brand loyalty

Make it easy, make it personal

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