People Development

People Development training

Transforming employee mindsets, behaviours and skills for optimum performance

When you manage a team, how well it performs often depends on how well you’ve trained and developed your people. Well trained, engaged employees are the lifeblood of any successful business and to quote a well used cliché, they really can be the difference that makes a difference.

With the world of L&D changing fast and more and more organisations embracing new ways of learning it is truly an exciting time for anyone involved in people development. At Future Vision we embrace the new and the old, combining proven strategies and tools with new ideas and ways of delivering learning that transform how your people learn and perform.

We have been helping our customers develop their people for over 15 years, designing and delivering a range of bespoke learning and development programmes that focus on transforming the mindsets, behaviours and skills of your people in a sustainable and measurable way.

The majority although not all of our work is focused on developing learning for:

  • Frontline service and sales teams ‘developing the service experience to enhance customer loyalty’
  • Contact centre employees at all levels ‘Revolutionising the customer contact experience’
  • Executive leaders ‘developing a culture of people and service’
  • Business managers ‘Leading high performing teams’
  • Team leaders and coaches, ‘leading the frontline performance’

Our team of learning designers and facilitators use a range of leading edge learning methods and tools, combined with the latest scientific research to create learning that is experiential, meaningful, sustainable and engaging, capturing the hearts and minds of your people.

Our learning solutions reflect the thinking behind 70/20/10 and the importance of both formal and informal learning, using different mediums and tools to provide a range of blended learning options to improve the performance of your people and business.


By 2020, customer experience will overtake price and product as the key brand differentiator