We have been fortunate to work with some incredible organisations over the last twenty years. From leading brands like Vodafone, Experian, South West Trains, Lloyds TSB and Arco. To start ups and medium sized brands including Spinnup, Scribes Inventory Services, Laurie Ross Insurance and Medtronic UK. We also have some unique and quite extensive experience working in the public and third sectors, with government departments and their agencies, including the Foreign and Commonwealth Office, The Crown Prosecution Service, Highways Agency, HMRC and extensively in the UK Police sector, working on world leading projects at Greater Manchester Police and The British Transport Police. We look forward to working with many more.
"We engaged Future Vision to develop our contact centre teams and then our branch network, they have developed both sales and service programmes as well as working with our managers to coach and develop their teams performance." “Having worked with Future Vision over the last 10 years, I cannot recommend them highly enough. They are passionate, innovative and the results they achieve are exceptional.”
“Tony and his company provided a fantastic customer experience learning programme for our contact centre employees, which made a significant difference to their personal and business performance. The programme centered on allowing our people to believe in themselves and their capability. It also helped them develop the necessary skills to be successful in their roles. We saw significant improvements to both results, in terms of sales, and the motivation of the people who attended the programmes. The original programmes were run over two years ago and yet I'm still reminded now by the people who attended those courses, of just how good they were.”
“So all in all operationally we’re doing really well and customer updates are improving all the time with reductions of emails coming in. The biggest change is the negative into positive method when updating customers with bad news took a while to catch-on but everyone can now comfortably and confidently provide bad news but using positive words.”
The Future Vision programme gave us a clear structure to build on. It represents the cornerstone of our customer experience in terms of consistency and quality. Key to the success of the programme was the careful planning and bespoke nature of the design phase. This, allied with outstanding delivery from Glen, has ensured excellent levels of energy, commitment and enthusiasm from our team. We regard this programme, and the momentum it has gathered, as key to our stated goal to deliver a world-class customer experience to CreditExpert customers.
When I joined the learning and development team I was asked to review all customer service training within the organisation. This is where I first met Tony and Glenn. I was so impressed I made them our customer service supplier of choice. Their workshops are values and behaviours based which always have more impact than pure focus on techniques. I am now the head of customer service and I continue to use Future Vision as I always get great feedback from everyone in my team and their workshops have an impact on the performance of my team. Great workshops and easy people to do business with.