The hidden costs for customer service staff

When Government budgets are cut, the cost of living conditions increased and the public gets squeezed, and so do those serving them. Organisations are reporting and experiencing more anxious, upset and abusive customers.

Why self care isn’t the answer to burnout

Understand the common misconceptions of burnout in the workplace. That mean your workplace, self-care initiatives can be ineffective. Then how to create an effective, burnout prevention strategy that sets your organisation apart.

Don’t ‘Scooby Doo’ performance uncertainty

Overcome probably the biggest threat to performance and leadership - The fear of uncertainty. Uncertainty wrecks focus, productivity, energy and confidence. The challenge is very few people are shown how to handle this enormous challenge.